Technical Support & IT Administrator

We are eStoreLabs, a data-driven eCommerce powerhouse with strategic advisory capabilities. As an agile-oriented eCommerce company, we serve global enterprises and help build online sales for brands. We provide measurable results through performance-based custom strategies tailored to your needs. We are passionate about helping businesses grow faster and more efficiently. Our team of experts is creative, highly professional, and accountable. And they have only one goal: to supercharge clients' brands and help them acquire and retain customers.

• Minimum 3 years of experience in a similar position
• Fluent knowledge of Polish and English - (min. B2+)
• Knowledge of: Microsoft Azure / Microsoft M365 / Windows 11 / Windows server / MacOS / Android / iOS / Basic Network WIFI/LAN Configuration / Asana or similar software
• Experience in troubleshooting Microsoft applications (Outlook, Teams, OneDrive, etc.), licence verification, MFA configuration
• Knowledge of computer hardware - ability to configure end devices (computers, monitors, printers, mobile devices) and install software.
• Basic knowledge of cybersecurity issues and best practices in data protection.
• Comarch finance cloud or similar software knowledge will be a plus.
• Ability to organise work independently, manage time and set priorities
• Highly developed communication skills
• Proactive approach to problems and ability to propose new solutions
• Willingness to develop and readiness to acquire new skills

• Setting up accounts: Creating new accounts for employees and making sure all access procedures are clear and simple.
• IT equipment support: Ordering laptops and other IT tools for our team and making sure everyone has what they need.
• Managing SharePoint: Keeping our SharePoint sites organized and making sure the right people have the right access.
• Supporting the team: Helping colleagues and external partners with IT issues and questions.
• Managing mobile phones: Taking care of SIM cards, tracking costs, and ensuring phone services run smoothly.
• Software licenses: Keeping track of software licenses and making sure everything is up to date and compliant.
• Keeping things secure: Helping with organizational security and making sure policies are followed.
• Network safety: Ensuring our LAN and Wi-Fi networks are safe and reliable for everyone.
• Creating new procedures: Developing new processes to make our IT systems and workflows even better.

• Employment contract
• Development and training in Digital
• Choice of benefits (MultiSport, Private Medical Care, Life insurance)
• Great atmosphere and inspiring international environment without rigid corporate rules
• Supportive culture based on trust and open communication
• Lots of unforgettable company events and integrations 🙂
• Office in the city centre of Warsaw - just next to the metro station
• Hybrid work system (3 days from the office, 2 days remote)
• Shorter work day on Fridays
• Charity initiatives
• Video games at work
• Snack drawer and delicious coffee 🙂